Return & Refund Policy
At Kiss Proof we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
RETURN POLICY :
Exchanges OR/AND Return: 30 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error. Restocking fees also may be charged from the order amount for a returned product.
If, for any reason, you are not satisfied with the order you receive, please contact us.
PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- After-market modifications
- Improper size selection
- No returns/exchanges for products with water exposure will be accepted.
Return Procedure
In order to initiate a return, please complete the following:
1. Email us (preferably from the email you used to order) your name under the order, order number, and why you would like to return the item to support@kissproof.co.uk . In this email, please be detailed as possible and provide any photographs if necessary in order to streamline the process.
2. As soon as we complete your return request, a RMA number (Return Merchandise Authorization) will be sent to you as well as return instructions for your specific product.
3. Once your return is received and reviewed, we will notify you via email that we have received your item and the status of your refund.
Return Shipping
In most cases, return shipping is covered the customer. In the event that the return is due to an error on our end, we will gladly cover the the cost return shipping.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
