Questions, answered

Choose your options on the product page (colour, size or shade, where offered), tap Add to bag, then go to checkout. You'll get an order confirmation by email as soon as your order is placed.

No. You can check out as a guest. Signing in to your account lets you see all your orders in one place.

Check your spam or promotions folder first, and any other email address you might have used. Still can't find it? Contact us with the name and email you used at checkout and we'll make sure you receive it.

We start processing orders straight away, so in most cases an order can't be changed or cancelled once it has been placed. If you've spotted a mistake, such as a typo in your delivery address, email support@kissproof.co.uk as soon as possible and we'll check what we can do.

For options after delivery, see our return and refund policy.

Your shipping confirmation email includes a link to your order and its tracking. You can also sign in to your account to see your orders.

Yes. Buy any 2 items and get 15% off your whole order, or buy 3 or more and get 20% off. Mix and match any products. The discount is applied automatically in your bag and at checkout, and it can't be combined with other discount codes.

Nothing. UK delivery is free on every order, with no minimum spend.

Delivery times depend on the product and where it's going. Our shipping policy lists the current estimated delivery times for the UK and other regions.

These are estimates rather than guaranteed dates: weather, peak seasons, customs checks and courier delays can all add time.

Yes. Once your order has shipped, we email you a tracking number. It can take up to 24 hours for a new parcel to show in the courier's tracking system.

For some international destinations, tracking may stop once the parcel leaves its country of origin.

If your order hasn't arrived within the estimated time in our shipping policy, email support@kissproof.co.uk with your order number. We reply within 24 hours.

Kiss Proof isn't responsible for customs duties, taxes or import fees charged by the destination country. If any apply, they're payable by the customer.

You can return an item within 30 days of delivery, in like-new condition with no visible wear and tear.

Return shipping is paid by the customer, unless the return is due to a manufacturing defect or an error on our part. A restocking fee may be deducted from the refund for returned items. Full details are in our return and refund policy.

Email support@kissproof.co.uk, ideally from the address you ordered with, and include:

• your name and order number
• the item you'd like to return and why
• photos, if the item is damaged or faulty

We'll reply with an RMA (Return Merchandise Authorisation) number and return instructions for your product. Please use those instructions: the address on our website is a contact address, not a returns address. Once your return has arrived and been checked, we'll email you the status of your refund.

We're sorry. Email support@kissproof.co.uk with your order number and a photo that clearly shows the damage or fault (a photo on a flat surface works best), and we'll help you as quickly as possible.

Our warranty covers manufacturing defects. It doesn't cover accidental damage, improper care, normal wear and tear, fading from sun exposure, after-market modifications, choosing the wrong size or water exposure.

Sorry for the mix-up. Contact us with your order number and a photo of what you received, and we'll arrange a free replacement. When a return is needed because of our error, we cover the return shipping.

Yes. If you're not happy with your order, tell us within 30 days and we'll help you with a return and refund, as set out in our return and refund policy.

All major debit and credit cards, including Visa, Mastercard and American Express, plus PayPal. The payment options available for your order are shown at checkout.

For card payments, the amount is reserved when your order is placed and charged when your order is dispatched. The charge will show on your account within 48 hours of dispatch.

Yes. Checkout is encrypted with SSL, and your card details are sent directly to our payment provider. Kiss Proof doesn't receive or store your card details.

3D Secure is an extra security check for Visa and Mastercard payments. After you enter your card details, your bank may ask you to confirm it's you, usually with a one-time code sent to your phone.

If a payment fails, please contact your bank to check your account and spending limit, then try again.

Products that come in sizes have a size guide on the product page. Please check your measurements against it before ordering, as returns for choosing the wrong size aren't covered by our warranty. Not sure? Ask us before you order.

Most product pages include a How to use section and answers to the questions customers ask most about that product. If you need more help with something you've bought, email us and we'll talk you through it.

Email support@kissproof.co.uk or call +44 20 3376 2450. You can also use the form on our contact page. We reply within 24 hours.